Ground Floor 313 -315 Flinders Lane, Melbourne VIC 3000

Student Services and support

Overseas Student Health Cover (OSHC)

International students are required by the Government to join a private health insurance scheme. The OSHC premium cover must be paid before a student visa is issued. You will need to pay the OSHC premium at the same time as the tuition fees. The OSHC entitles you to free hospital cover and 85% of standard doctor’s fees.

Victoria Legal Aid

AIIT Students can contact the Victorian Legal Aid Service for free general information over the phone about the law and how they can help you.

Trading Hours: Monday to Friday, 8:45am to 5:15pm

Location: 570 Bourke Street, Melbourne

Contact: +61 3 9269 0120

Emergency Contact and welfare Services
Language Literacy and Numeracy (LLN) Support

Australian International Institute of Technology requires that prior to course commencement, students undertake a Language, Literacy and Numeracy (LL&N) assessment relevant to the qualification level to determine whether or not to provide specific language, literacy and/ or numeracy support during the student’s period of study. The aim of this support is to maximise the chances of students successfully completing their training within their period of enrolment.
To achieve this aim, Australian International Institute of Technology will:
• identify any support individual students need prior their first day of study; and
• provide that support throughout their training

Recognition of Prior Learning (RPL)

Participants who have obtained competencies other than via qualification or attainment from other RTO’s are given the opportunity, before commencing to obtain exemptions and credits for those units of competency.
Students who are seeking recognition of prior learning will be provided with the assessment tools for each unit. They will complete the assessment tasks and/or provide evidence that relates to the assessment tasks.
Observations will be conducted in the student’s workplace and/or within Australian International Institute of Technology to assess practical skills and/or generic skills such as communication skills.
The application is to be assessed by the qualified Trainer and Assessor and a decision made as to whether Recognition of Prior Learning (RPL) can be granted.
For further information, please refer to the Recognition of Prior Learning policy and procedure at: https://aiit.vic.edu.au/pol-pro/

Credit Transfer (CT) Exemptions

Students may apply for recognition of existing qualifications or skills, knowledge, and experience.
Australian International Institute of Technology accepts and provides credit to students for units of competency and/or skill sets (unless licensing or regulatory requirements prevent this) where these are evidenced by:

• AQF Certification documentation issued by any other RTO or AQF authorised issuing organisation, or • Authenticated VET transcripts issued by the Registrar. • Verified USI Transcript

Credit Exemptions will be granted not only for studies completed at an RTO, but at any authorised issuing organisation, such as a university. In such cases, an analysis as to the equivalence of the study completed with the relevant unit/s or module/s would need to be completed before any credit exemption will be granted.
The Academic Manager will substantiate and verify the information provided by the student e.g. Testamur, Record of Results or Statement of Attainment by contacting the organisation that issued the documentation and confirming that the content is valid.
Approved student credit exemptions may modify the duration of the students’ course; all students will be advised of the expected duration that specifically applies to them.
Students may use Australian International Institute of Technology’s appeal procedures if dissatisfied with the outcome of their application of Credit for prior studies within 10 days of receiving their outcome
Finally, the granting of a course credit transfer exemptions may affect course tuition fees as well as the duration of the course and the student’s CoE.
For further information, please refer to the Credit Transfer policy and procedure at: https://aiit.vic.edu.au/pol-pro/

Deferment, Suspension, Withdrawal and Cancelation

Students may be able to temporarily defer the commencement of their studies or suspend their enrolment after commencement on the grounds of compassionate or compelling circumstances.
Australian International Institute of Technology will assess each case on its individual merits and will consider documentary evidence provided to support the claim. This application must be made in writing to Australian International Institute of Technology’s Administration; admin@aiit.vic.edu.au.
For more information, please visit https://www.aiit.vic.edu.au/pol-pro

Complaints and Appeals

Students can choose to appeal any decision made by Australian International Institute of Technology in relation to refunds or any other issue in accordance with the Complaints and Appeals Policy and Procedures.
The Complaints and Appeals Policy and related procedure is available at https://www.aiit.vic.edu.au/pol-pro

Issuance of Certification

• AIIT will issue AQF [Australian Qualifications Framework] certification documentation only to a student whom it has assessed as meeting the requirements of the training product as specified in the relevant training package. • AQF certification documentation will be issued within 30 calendar days of course completion, provided all agreed fees the student owes to AIIT have been paid.

Fair Work Australia - Know Your Rights!

The Fair Work Ombudsman (FWO) (or formally, the Office of the Fair Work Ombudsman), is an independent statutory agency of the Government of Australia that serves as the central point of contact for free advice and information on the Australian national workplace relations system. The Office of the Fair Work Ombudsman also investigates workplace complaints and enforces compliance with national workplace law.

The Office of the Fair Work Ombudsman achieves its functions by:

Offering people accurate and timely information about Australia’s workplace relations system

Educating people working in Australia about fair work practices, rights and obligations

Investigating complaints or suspected contraventions of workplace laws, awards and agreements

Litigating to enforce workplace laws and deter people from doing wrong in the community

Building strong and effective relationships with industry, unions and other stakeholder

AQF Certificate Documentation

Australian International Institute of Technology will issue AQF (Australian Qualifications Framework) certification documentation only to a student whom it has assessed as meeting the requirements of the Training product as specified in the relevant training package as listed in the National Register.
AQF certification documentation will be issued within 30 calendar days of course completion, provided all agreed tuition fees have been finalised and paid in full.

Orientation

When you arrive at the Institute, we have orientation day and on that day our staff shall explain how to open an account, cash your traveller’s checks and all the necessary information you would require. Orientation will prepare you personally and academically for your time at AIIT and you will be introduced to the services and facilities available to you. There will also be opportunities to meet with academic and other institute staff and with student representatives.

Foreign Embassies – Consulates – Missions in Australia

Quick Link: https://protocol.dfat.gov.au/Public/MissionsInAustralia

Quick Link: https://www.australia.gov.au/information-and-services/passports-and-travel/embassies-and-consulates

Immigration Counselling

It is very important for you to be aware of the Australian immigration regulations, which apply to you, and to follow the regulations. Please contact our international student coordinator or student service officer at the institute and they shall inform you about these regulations.

Airport pickup

Airport pick-up service are available at the cost of AUD $150. The arrival information should be emailed to the institute before arriving.

Course Progress Requirements

Under the ESOS Act, the National Code of Practice for Providers of Education and Training to Overseas Students 2018 (National Code 2018) – Standard 8 Overseas student Visa Requirements
Australian International Institute of Technology will:
• monitor the course progress and attendance of each overseas student to ensure the overseas student is in a position to complete their VET course within the expected duration that is specified on the overseas student’s CoE:
o This is the responsibility of each Trainer assigned a timetabled VET group of International students
o When monitoring their students (using an Excel spreadsheet), the Trainer will take into account each student’s attendance, and their current course progress in completing their course of studies within the enrolment period of their CoE. Specifically, if a student does not complete a Unit of Competency within the timetabled period for that Unit of Competency, the Trainer will automatically determine that the student is unlikely to complete their course of studies within the enrolment period of their CoE. Accordingly, the Trainer will evoke Australian International Institute of Technology’s student at risk intervention strategy with the particular student; which they will document and place on the student’s academic file; utilising the re-assessment and catch-up days in the timetable for this purpose (also recoding the Intervention on their Excel spreadsheet for that student).
o The Trainer will continue to monitor the student’s course progress and attendance and if they believe, following the intervention, that the International student continues to be at risk of not making satisfactory course progress, the Trainer will arrange for Australian International Institute of Technology to inform the student in writing of its intention to report the student and that they are able to access Australian International Institute of Technology’s appeal process within 20 working days.
o At the end of this period, after the appeals process (if actioned) is finalised and upholds Australian International Institute of Technology’s decision to report, Australian International Institute of Technology will notify the Secretary of the Department of Education through PRISMS of the student not achieving satisfactory progress.
o Where the student’s is reported to the Department of Education via PRISMS, Australian International Institute of Technology will maintain a copy of this report on the student’s file.
o Australian International Institute of Technology may decide not to report the overseas student if the student is maintaining satisfactory course progress.
For more information, please visit https://www.aiit.vic.edu.au/pol-pro
For more information about the ESOS Framework refer to: https://internationaleducation.gov.au/Regulatory-Information/Pages/National-Code-2018-Factsheets-.aspx

Student Obligations

Australian International Institute of Technology requires all students to meet the following Student Obligations:

1. Meet Australian International Institute of Technology’s Entry requirements and prerequisites for their enrolled course.

2. Meet Australian International Institute of Technology’s Course Progress Requirements by completing their course (i.e. by submitting all the required Course and Assessment Evidence requirements) by the end date of their COE.

3. Adhering to a Risk Intervention Strategy that may be initiated by Australian International Institute of Technology.

4. Pay Australian International Institute of Technology the agreed course tuition fees in accordance with the payment plan and schedule.

Student Rights

1. Students have the right to be provided with the Educational and Support Services as outlined in Australian International Institute of Technology’s Written Enrolment Agreement.

2. Students have the right to access all Australian International Institute of Technology’s services and facilities related to this course of study during the period of their enrolment.

3. Students have the right to Complain and Appeal about any behaviour or decisions made by Australian International Institute of Technology that may affect the educational outcomes they are seeking.

4. Students have the right to obtain a Refund for services not provided by Australian International Institute of Technology’s in case of Provider Default.

5. Nothing in the Written Agreement removes the student’s rights to take action under Australian Consumer Law.

Unique Student Identifier (USI)

All new or continuing Australian International Institute of Technology’s students undertaking nationally recognised training require a USI in order to receive their Qualification or Statement of Attainment (SOA). Australian International Institute of Technology meets the requirements of the Student Identifier scheme and will not issue AQF certification documentation to a student without being in receipt of a verified Student Identifier for that student, unless an exemption applies under the Student Identifiers Act 2014.
For Further USI information the USI Privacy Notice refer to: https://www.usi.gov.au/

Refunds, Cooling Off Period and Tuition Fees Protection

Refund of the fees will only be granted in accordance with Australian International Institute of Technology’s Refund Policy.
Any student applying for a refund must submit the request in writing to Australian International Institute of Technology via refund@aiit.vic.edu.au
Australian International Institute of Technology considers the Enrolment Agreement to be an unsolicited contract in terms of Australian Consumer Law (ACL). Refer to https://consumerlaw.gov.au/australian-consumer-law/legislation
Accordingly Australian International Institute of Technology will provide a cooling off period of 10 business days for students to cancel this agreement.
Australian International Institute of Technology has a responsibility to protect the fees paid by students in advance of their training and assessment services being delivered.
For more information on how to access the Tuition Protection Service (TPS) please visit https://tps.gov.au/Home
For more information, please visit Australian International Institute of Technology’s website https://www.aiit.vic.edu.au/pol-pro

Student Support Services

Australian International Institute of Technology provides a range of Student Support Services upon request that cater to the needs of all students, including LL&N support, counselling services and IT digital support. These services are provided free of charge to all International Students.