Ground Floor 313 -315 Flinders Lane, Melbourne VIC 3000

Student Services and support

Overseas Student Health Cover (OSHC)

International students are required by the Government to join a private health insurance scheme. The OSHC premium cover must be paid before a student visa is issued. You will need to pay the OSHC premium at the same time as the tuition fees. The OSHC entitles you to free hospital cover and 85% of standard doctor’s fees.

Victoria Legal Aid

AIIT Students can contact the Victorian Legal Aid Service for free general information over the phone about the law and how they can help you.

Trading Hours: Monday to Friday, 8:45am to 5:15pm

Location: 570 Bourke Street, Melbourne

Contact: +61 3 9269 0120

Emergency Contact and welfare Services
Language Literacy and Numeracy (LLN) Support

AIIT requires that prior to course commencement, students undergo a Language, Literacy and Numeracy (LLN) assessment relevant to the qualification to determine whether or not to provide specific the student with specific language, literacy and/ or numeracy support. The aim of this support is to maximise the chances of students successfully completing their training within their period of enrolment. To achieve this aim, AIIT will: • identify any support individual students need prior to their enrolment or commencement (whichever is the earliest); and • provide access to that support throughout their training.

Recognition of Prior Learning

AIIT will conduct a Recognition of Prior Learning assessment for the student who require RPL, prior to their enrolment in the course so that AIIT can determine the amount of training it will provide to each student with regards to their existing skills, knowledge and the experience that may have been acquired through formal, non-formal and informal learning. Where RPL is granted, this will result in shorter course duration for this qualification.

Deferment, Suspension and Cancellation

Students may be able to temporarily defer the commencement of their studies or suspend their enrolment after commencement on the grounds of compassionate or compelling circumstances. AIIT will assess each case on its individual merits and will consider documentary evidence provided to support the claim. This application must be made in writing to AIIT Administration.

Complaints and Appeals

Students can choose to appeal any decision made by AIIT in relation to refunds or any other issue in accordance with the Complaints and Appeals Policy and Procedures. The Complaints and Appeals Policy and related procedure is available at our website

Issuance of Certification

• AIIT will issue AQF [Australian Qualifications Framework] certification documentation only to a student whom it has assessed as meeting the requirements of the training product as specified in the relevant training package. • AQF certification documentation will be issued within 30 calendar days of course completion, provided all agreed fees the student owes to AIIT have been paid.

Fair Work Australia - Know Your Rights!

The Fair Work Ombudsman (FWO) (or formally, the Office of the Fair Work Ombudsman), is an independent statutory agency of the Government of Australia that serves as the central point of contact for free advice and information on the Australian national workplace relations system. The Office of the Fair Work Ombudsman also investigates workplace complaints and enforces compliance with national workplace law.

The Office of the Fair Work Ombudsman achieves its functions by:

Offering people accurate and timely information about Australia’s workplace relations system

Educating people working in Australia about fair work practices, rights and obligations

Investigating complaints or suspected contraventions of workplace laws, awards and agreements

Litigating to enforce workplace laws and deter people from doing wrong in the community

Building strong and effective relationships with industry, unions and other stakeholder


When you arrive at the Institute, we have orientation day and on that day our staff shall explain how to open an account, cash your traveller’s checks and all the necessary information you would require. Orientation will prepare you personally and academically for your time at AIIT and you will be introduced to the services and facilities available to you. There will also be opportunities to meet with academic and other institute staff and with student representatives.

Foreign Embassies – Consulates – Missions in Australia

Quick Link:

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Immigration Counselling

It is very important for you to be aware of the Australian immigration regulations, which apply to you, and to follow the regulations. Please contact our international student coordinator or student service officer at the institute and they shall inform you about these regulations.

Airport pickup

Airport pick-up service are available at the cost of AUD $150. The arrival information should be emailed to the institute before arriving.

Course Progress Requirements

AIIT will monitor each student’s course progress, to ensure that International Students are in a position to complete their course within the expected duration specified on the COE. AIIT will evaluate each student’s academic performance and progress during their enrolment period on an on-going basis. If a student is unlikely to complete their studies by the end date of the COE, AIIT will implement a Risk Intervention Strategy for the student and if required utilise the reassessment and catch up days in the timetable for this purpose. In addition, AIIT will report students, under Section 19 of the ESOS Act, who have breached the course progress requirements.

Student Obligations

AIIT requires all students to meet the following Student Obligations:

1. Meet AIIT’s Entry requirements for this course.

2. Meet AIIT’s Course Progress Requirements by completing this course (i.e. by submitting all the required evidence for Summative Assessment) by the end date of their COE.

3. Adhering to a Risk Intervention Strategy that may be initiated by AIIT.

4. Pay AIIT the agreed course fees in accordance with the payment plan.

Student Rights

1. Students have the right to be provided with the Educational and Support Services as outlined in the Enrolment Agreement.

2. Students have the right to access all AIIT services and facilities related to this course of study during the period of their enrolment.

3. Students have the right to Complain and Appeal about any behaviour or decisions made by AIIT that may affect the educational outcomes they are seeking.

4. Students have the right to obtain a Refund for services not provided by AIIT in case of Provider Default.

5. Nothing in the Enrolment Agreement removes the student’s rights to take action under Australian Consumer Law.

USI – Unique Student Identifier

All new or continuing AIIT students undertaking nationally recognised training, need a USI in order to receive their Qualification or Statement of Attainment. For Further information: AIIT meets the requirements of the Student Identifier scheme. AIIT will not issue AQF certification documentation to a student without being in receipt of a verified Student Identifier for that student, unless an exemption applies under the Student Identifiers Act 2014.